Some items can be preordered, these are generally not stocked by us but when we have enough requests we will ask our suppliers to produce them specially for you. From production to delivery can take around 3 to 4 weeks (you will be made aware of the expected delivery time before the pre order option is available) if there are any delays we will let you know.
Returns on preorders are at the discretion of Be Your Happy Place as these are customs orders and not a stocked product.
T-shirts and hoodies are custom printed to order and unless a mistake is made by us they are not eligeable for return.
Please contact us within 14 days if you wish to return your item. We will be happy to refund or exchange the product, provided they are returned in an unworn, unwashed and fully resaleable condition. Return postage is your responsibility. Some items, such as pre ordered/made to order items, are also excluded from our refund policy due to them being ‘customed items’.
What is NOT eligible for refunds
▪️Items received after 14 days (without notifying us) will only be eligable for a credit voucher
▪️Items received after 28 days will not be refunded (We can arrange to have these sent back to you at your cost)
▪️Items received without original tags (activewear) or with tag reattached will not be refunded (We can arrange to have these sent back to you at your cost)
▪️Items that are not in a resaleable condition – Have been washed/smell of smoke/animals will not be refunded (We can arrange to have these sent back to you at your cost)
In the unlikely event your product becomes faulty in the first 30 days of wear please contact us and we will provide a return label, if you use this service without authorisation from us we will recover £4 from the refund amount to cover the Royal Mail costs that we are charged by using this service as it is for faulty items only and return postage is your responsibility. Anything over this would be considered wear and tear.
Items should be washed at 30 degrees inside out, and left to hang dry in order to keep them looking great. We also advise not to use fabric conditioner as this may affect the moisture wicking capabilities of items.